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Part-time front-line call handler Wellesbourne

Salary: £22,000 pro rata

Main purpose of the role:

To provide front line call handling services and administration support for national law firm Woolley & Co, as part of a small head office team

Main responsibilities:

  • Handle incoming calls from clients, solicitors, barristers, suppliers etc
    • filtering calls and handing over the call to other relevant members of staff
    • taking comprehensive messages
    • processing new enquiries via a case management system and distributing enquires to lawyers
  • Process and distribute new client enquiries received via web forms and emails
  • Use excellent communications skills to provide a professional first impression of the business
  • Provide administrative support to the Office Manager, lawyers and other members of the head office team
  • Follow administrative procedures as explained by the Office Manager
  • Scanning, photocopying and filing confidential documents
  • Support the accounts team with taking payments from clients and credit control

Education and experience requirements

  • 3 years+ administration experience, preferably in a legal setting but not essential
  • 3 years+ call handling experience
  • Knowledge of software including Microsoft Word, Excel and Outlook
  • Knowledge of virtual telephony/ switchboard systems and case management systems an advantage
  • Good verbal and written communication skills
  • Excellent attention to detail and good time management skills

This is a part-time role based at Woolley & Co, Solicitors’ head office in Warwick Enterprise Park, Wellesbourne, Warwick, CV35 9EF. 20 – 25 hours per week Monday to Friday, ideally between 10.00 am – 2.00 pm but can be flexible.
Salary: £22,000 per annum (Pro-rata)

To apply for this role

Email a copy of your CV with a covering letter explaining your relevant experience to Natalie Judge.

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