Job ROLE:
Front Line Call Handler & Admin Assistant
This is a full-time role, based at Woolley & Co, Solicitors head office at Silverstone House in Gaydon, Warwickshire.
LOCATION:
Woolley & Co, Solicitors Head Office - Silverstone House, Kineton Road, Gaydon, Warwickshire, CV35 0EP
JOB TYPE:
FULL-TIME, 35 hours per week
SALARY:
circa £23,000 per annum
The purpose of this role is to provide front line call handling services and admin support for national law firm, Woolley & Co, Solicitors, as part of a small, supportive head office team.
Key Responsibilities
- Handle incoming calls from clients, solicitors, barristers, suppliers etc.:
- filtering calls and handing over the call to other relevant members of staff
- taking comprehensive messages
- processing new enquiries via a case management system and distributing enquiries to lawyers
- Process and distribute new client enquiries received via web forms and emails
- Use excellent communications skills to provide a professional first impression of the business
- Provide administrative support to the Office Manager, lawyers and other members of the head office team
- Follow administrative procedures as explained by the Office Manager
- Scanning, photocopying and filing confidential documents
Education and experience requirements
- 3 years+ administration experience
- 3 years+ call handling experience
- Knowledge of software including: Microsoft Word, Excel and Outlook
- Knowledge of virtual telephony/switchboard systems and case management systems are advantageous
- Good verbal and written communication skills
- Excellent attention to detail and good time management skills
To apply:
To apply for this role, email a copy of your CV with a covering letter explaining your relevant experience to natalie.judge@family-lawfirm.co.uk.