Making specialist family law advice and services available to people when they need it is of vital importance to us at Woolley & Co and we are always looking for new ways to extend our cover even further - and let people know about it.
Next week, we are trying something new again to push this access further. Lisa Smith, our Bedfordshire-based family lawyer, will be hosting two drop-in family law advice sessions at Bedford Business Club. The free advice sessions at the venue in Ampthill Road, Kempston Hardwick, Bedford, Bedfordshire, MK45 3JE, will be open to anyone wanting to call in without an appointment to discuss family law issues affecting them. This could be anything from questions about the process of divorce and separation, or for anyone worried about their children when their relationship breaks down, to wanting a better understanding of how assets may be divided on divorce.
The sessions, on Saturday 25th and Wednesday 29th February, will be held outside of normal business hours – 10am to 5pm on the Saturday and 6pm to 10pm on the Wednesday – giving people the chance to call in at leisure when they do not need to worry about getting back to work.
We have always tried to tailor our service to fit around clients. If that means calling them in the evening, then we can accommodate that, for instance. Our senior level solicitors work from home offices, covering different parts of England and Wales, so are flexible. This to me is a no-brainer if you want to offer high quality customer service in the 21st Century. It is unfortunate that many other sectors do not follow the same thinking – and many in the legal sector would see this as alien also.
We hope the family law advice sessions prove popular and that other service providers pick up on the idea of improving customer service, whether that is through offering additional face-to-face contact out of hours or simply having a customer service phone line manned by real people.
Andrew Woolley
Family solicitor
Drop in family law advice sessions
Bedford Business Club
Ampthill Road, Kempston Hardwick,
Bedford, Bedfordshire, MK45 3JE
Saturday 25th February 2012
10am – 5pm
Wednesday 29th February 2012
6pm – 10pm