Job ROLE:
Part-Time Front Line Call Handler and Admin Assistant
This is a part-time role, based at Woolley & Co, Solicitors’ head office at Silverstone House, Kineton Road, Gaydon, Warwick, CV35 0EP.
Location:
Woolley & Co, Solicitors, Silverstone House, Kineton Road, Gaydon, CV35 0EP
JOB TYPE:
Part-time, head office based (16 hours/four mornings per week)
SALARY: circa £20,000-£23,000 per annum (pro-rata)
The purpose of this role is to provide front line call handling services and admin support for national law firm Woolley & Co, Solicitors as part of a small, supportive head office team.
Key Responsibilities
- Handle incoming calls from clients, solicitors, barristers, suppliers etc.
- filtering calls and handing over the call to other relevant members of staff
- taking comprehensive messages
- processing new enquiries via a case management system and distributing enquiries to lawyers
- Process and distribute new client enquiries received via web forms and emails
- Use excellent communications skills to provide a professional first impression of the business
- Provide administrative support to the Office Manager, lawyers and other members of the Head Office team
- Follow administrative procedures as explained by the Office Manager
- Scanning, photocopying and filing confidential documents
What We’re Looking For
Qualifications and experience:
- Good working knowledge of Microsoft Office applications, including Word, Excel, and Outlook (essential)
- Strong IT skills with the ability to use digital systems accurately and efficiently (essential)
- Good working knowledge of virtual telephony/ switchboard systems and case management systems (desirable)
- Good verbal and written communication skills
- Excellent attention to detail and good time management skills
To apply for this role, email a copy of your CV with a covering letter explaining your relevant experience to natalie.judge@family-lawfirm.co.uk.
