Divorce and family law firm Woolley & Co celebrate very positive results from latest client satisfaction survey.
Clients were asked to rate the firm for things like the quality of advice given, keeping them informed, availability of their lawyer and speed of response and improvements were seen in all of these areas since the last survey two years ago. So much so that in no area do more than 8% of clients express any level of dissatisfaction.
“All current clients were asked to take part and a staggering twenty five percent took the time to complete the online survey to provide their feedback. The firm was praised for the personal, sympathetic and sensitive approach taken by its lawyers as well as the knowledge and professionalism of our family law team,” explains senior partner Andrew Woolley.
“Forty-two percent of Woolley & Co clients report that the firm’s lawyers are “much better” than other lawyers and fifty-one percent are “very likely” to recommend their Woolley & Co family lawyer.”
“Results like this make me very proud, but that doesn’t mean we are resting on our laurels – quite the opposite. In fact when the survey results were presented to our team of twenty two divorce solicitors and family law experts at a recent team meeting we spent more time talking about how we could improve our already high scores than we did over studying the results themselves.”
The areas for improvement tended to focus on the expense and the time taken.
“We take feedback from clients very seriously and whilst in many cases the running up of costs and time delays are caused by factors outside of our control we are constantly looking for ways to try and improve the experience of clients – which includes offering fixed prices where ever we can, for example.”
Every two years Woolley & Co commissions Ask for Research, an independent research agency, to conduct a survey to look at client satisfaction. The most recent survey, undertaken in June 2013, shows significant levels of satisfaction amongst the firm’s family and divorce clients, and improvements in many areas since our last survey in 2011.
Woolley & Co, Solicitors has twenty two divorce solicitors and family lawyers located in offices throughout England and Wales. The clients surveyed include those in the UK and British expats living abroad.